GRI Guideline

This report has been prepared in accordance with the Global Reporting Initiative (GRI) Sustainability Reporting Standards Core option.
102: General Disclosures
Standard | Disclosure Item | ISO26000 | UNGC 10 Principles | Page to Refer |
---|---|---|---|---|
GRI 102: General Disclosure 2016 | ||||
1. Organizational profile | ||||
102-1 | Name of the organization | |||
102-2 | Activities, brands, products, and services | |||
102-3 | Location of headquarters | |||
102-4 | Location of operations | |||
102-5 | Ownership and legal form | |||
102-6 | Markets served | |||
102-7 | Scale of the organization | |||
102-8 | Information on employees and other workers | 6.4 Labour practices | ||
6.4.3 Employment and employment relationships | ||||
102-9 | Supply chain | |||
102-10 | Significant changes to the organization and its supply chain | |||
102-11 | Precautionary Principle or approach | 6.2 Organizational governance | ||
102-12 | External initiatives | 6.2 Organizational governance | ||
102-13 | Membership of associations | 6.2 Organizational governance | ||
2. Strategy | ||||
102-14 | Statement from a senior decision-maker | 6.2 Organizational governance | ||
102-15 | Key impacts, risks, and opportunities | 6.2 Organizational governance | ||
3. Ethics and integrity | ||||
102-16 | Values, principles, standards, and norms of behavior | |||
102-17 | Mechanisms for advice and concerns about ethics | |||
4. Governance | ||||
102-18 | Governance structure | 6.2 Organizational governance | ||
102-19 | Delegating authority | |||
102-20 | Executive-level responsibility for economic, environmental, and social topics | |||
102-21 | Consulting stakeholders on economic, environmental, and social topics | 6.2 Organizational governance | ||
102-22 | Composition of the highest governance body and its committees | 6.2 Organizational governance | ||
102-23 | Chair of the highest governance body | 6.2 Organizational governance | ||
102-24 | Nominating and selecting the highest governance body | 6.2 Organizational governance | ||
102-25 | Conflicts of interest | 6.2 Organizational governance | ||
102-26 | Role of highest governance body in setting purpose, values, and strategies | |||
102-27 | Collective knowledge of the highest governance body | |||
102-28 | Evaluating the highest governance body's performance | 6.2 Organizational governance | ||
102-29 | Identifying and managing economic, environmental, and social impacts | 6.2 Organizational governance | ||
102-30 | Effectiveness of risk management processes | |||
102-31 | Review of economic, environmental, and social topics | 6.2 Organizational governance | ||
102-32 | Highest governance body's role in sustainability reporting | |||
102-33 | Communicating critical concerns | 6.2 Organizational governance | ||
102-34 | Nature and total number of critical concerns | |||
102-35 | Remuneration policies | 6.2 Organizational governance | ||
102-36 | Process for determining remuneration | |||
102-37 | Stakeholders' involvement in remuneration | 6.2 Organizational governance | ||
102-38 | Annual total compensation ratio | |||
102-39 | Percentage increase in annual total compensation ratio | |||
5. Stakeholder engagement | ||||
102-40 | Stakeholder engagement list | 6.2 Organizational governance | ||
102-41 | Collective bargaining agreements | 6.3.10 Human rights issue 8: Fundamental principles and rights at work | 1 Support and respect for human rights | |
6.4 Labour practices | 3 Freedom of association and recognition of the right to collective bargaining | |||
6.4.3 Labour practices issue 1: Employment and employment relationships | ||||
6.4.4 Labour practices issue 2: Conditions of work and social protection | ||||
6.4.5 Labour practices issue 3: Social dialogue | ||||
102-42 | Identifying and selecting stakeholders | 6.2 Organizational governance | ||
102-43 | Approach to stakeholder engagement | 6.2 Organizational governance | 1 Support and respect for human rights | |
6.7 Consumer issues | 2 Not complicit in human rights abuses | |||
6.7.4 Consumer issue 2: Protecting consumers' health and safety | 3 Freedom of association and recognition of the right to collective bargaining | |||
6.7.5 Consumer issue 3: Sustainable consumption | 4 Elimination of forced and compulsory labour | |||
6.7.6 Consumer issue 4: Consumer service, support, and complaint and dispute resolution | 5 Effective abolition of child labour | |||
6.7.8 Consumer issue 6: Access to essential services | 6 Elimination of discrimination in respect of employment and occupation | |||
6.7.9 Consumer issue 7: Education and awareness | 7 Preparatory approach to environmental challenges | |||
8 Initiatives to promote greater environmental responsibility | ||||
9 Development and diffusion of environmentally friendly technologies | ||||
10 Working against corruption in all its forms, including extortion and bribery | ||||
102-44 | Key topics and concerns raised | 6.2 Organizational governance | ||
6. Reporting practice | ||||
102-45 | Entities included in the consolidated financial statements | 6.2 Organizational governance | ||
102-46 | Defining report content and topic boundaries | |||
102-47 | List of material topics | |||
102-48 | Restatements of information | |||
102-49 | Changes in reporting | |||
102-50 | Reporting period | |||
102-51 | Date of most recent report | |||
102-52 | Reporting cycle | |||
102-53 | Contact point for questions regarding the report | |||
102-54 | Claims of reporting in accordance with the GRI Standards | |||
102-55 | GRI content index | |||
102-56 | External assurance | 7.5.3 Types of communication on social responsibility | ||
GRI 103: Management Approach 2016 | ||||
103-1 | Explanation of the material topic and its boundary | |||
103-2 | Management approach and its elements | |||
103-3 | Evaluation of the management approach |
200: Economic
Standard | Disclosure Item | ISO26000 | UNGC 10 Principles | Page to Refer |
---|---|---|---|---|
GRI 201: Economic Performance 2016 | ||||
201-1 | Direct economic value generated and distributed | 6.8 Community involvement and development | ||
6.8.3 Community involvement and development issue 1: Community involvement | ||||
6.8.7 Community involvement and development issue 5: Wealth and income creation | ||||
6.8.9 Community involvement and development issue 7: Social investment | ||||
201-2 | Financial implications and other risks and opportunities due to climate change | 6.5.5 Environmental issue 3: Climate change mitigation and adaption | 7 Preparatory approach to environmental challenges | |
8 Initiatives to promote greater environmental responsibility | ||||
9 Development and diffusion of environmentally friendly technologies | ||||
201-3 | Defined benefit plan obligations and other retirement plans | |||
201-4 | Financial assistance received from the government | |||
GRI 202: Market Presence | ||||
202-1 | Ratio of standard entry level wage by gender compared to the local minimum wage | 6.4.4 Labour practices issue 2: Conditions of work and social protection | ||
6.8 Community involvement and development | ||||
202-2 | Proportion of senior management hired from the local community | 6.8 Community involvement and development | ||
6.8.5 Community involvement and development issue 3: Employment creation and skills development | ||||
6.8.7 Community involvement and development issue 5: Wealth and income creation | ||||
GRI 203: Indirect Economic Impacts | ||||
203-1 | Infrastructure investments and services supported | 6.3.9 Human rights issue 7: Economic, social and cultural rights | 8 Initiatives to promote greater environmental responsibility | |
6.8 Community involvement and development | 9 Development and diffusion of environmentally friendly technologies | |||
6.8.3 Community involvement and development issue 1: Community involvement | ||||
6.8.4 Community involvement and development issue 2: Education and culture | ||||
6.8.5 Community involvement and development issue 3: Employment creation and skills development | ||||
6.8.6 Community involvement and development issue 4: Technology development and access | ||||
6.8.7 Community involvement and development issue 5: Wealth and income creation | ||||
6.8.9 Community involvement and development issue 7: Social investment | ||||
203-2 | Significant indirect economic impacts | 6.3.9 Human rights issue 7: Economic, social and cultural rights | ||
6.6.6 Fair operating practices issue 4: Promoting social responsibility in the value chain | ||||
6.6.7 Fair operating practices issue 5: Respect for property rights | ||||
6.7.8 Consumer issue 6: Access to essential services | ||||
6.8 Community involvement and development | ||||
6.8.5 Community involvement and development issue 3: Employment creation and skills development | ||||
6.8.6 Community involvement and development issue 4: Technology development and access | ||||
6.8.7 Community involvement and development issue 5: Wealth and income creation | ||||
6.8.9 Community involvement and development issue 7: Social investment | ||||
204: Procurement Practices | ||||
204-1 | Proportion of spending on local suppliers | 6.6 Fair operation practices | ||
6.6.6 Fair operating practices issue 4: Promoting social responsibility in the value chain | ||||
6.8 Community involvement and development | ||||
6.8.7 Community involvement and development issue 5: Wealth and income creation | ||||
205: Anti-corruption | ||||
205-1 | Operations assessed for risks related to corruption | 6.6 Fair operation practices | 10 Working against corruption in all its forms, including extortion and bribery | |
6.6.3 Fair operating practices issue 1: Anti-corruption | ||||
205-2 | Communication and training about anti-corruption policies and procedures | 6.6 Fair operation practices | 10 Working against corruption in all its forms, including extortion and bribery | |
6.6.3 Fair operating practices issue 1: Anti-corruption | ||||
6.6.6 Fair operating practices issue 4: Promoting social responsibility in the value chain | ||||
205-3 | Confirmed incidents of corruption and actions taken | 6.6 Fair operation practices | ||
6.6.3 Fair operating practices issue 1: Anti-corruption | ||||
6.6.6 Fair operating practices issue 4: Promoting social responsibility in the value chain | ||||
206: Anti-competitive Behavior | ||||
206-1 | Legal actions for anti-competitive behavior, anti-trust, and monopoly practices | 6.6 Fair operation practices | ||
6.6.5 Fair operating practices issue 3: Fair competition | ||||
6.6.7 Fair operating practices issue 5: Respect for property rights | ||||
207: Tax | ||||
207-1 | Description of the approach to tax | |||
207-2 | Description of the tax governance and control framework | |||
207-3 | Stakeholder engagement and management of concerns related to tax | |||
207-4 | All tax jurisdictions where the organization is located for tax purposes |
300: Environmental
Standard | Disclosure Item | ISO26000 | UNGC 10 Principles | Page to Refer |
---|---|---|---|---|
GRI 301: Materials 2016 | ||||
301-1 | Materials used by weight or volume | 6.5.4 Environmental issue 2: Sustainable resource use | ||
301-2 | Recycled input materials used | 6.5.4 Environmental issue 2: Sustainable resource use | ||
301-3 | Reclaimed products and their packaging materials | 6.5.4 Environmental issue 2: Sustainable resource use | ||
GRI 302: Energy | ||||
302-1 | Energy consumption within the organization | 6.5.4 Environmental issue 2: Sustainable resource use | ||
302-2 | Energy consumption outside of the organization | 6.5.4 Environmental issue 2: Sustainable resource use | ||
302-3 | Energy intensity | 6.5.4 Environmental issue 2: Sustainable resource use | ||
302-4 | Reduction of energy consumption | 6.5.4 Environmental issue 2: Sustainable resource use | ||
6.5.5 Environmental issue 3: Climate change mitigation and adaption | ||||
302-5 | Reductions in energy requirements of products and services | 6.5.4 Environmental issue 2: Sustainable resource use | 9 Development and diffusion of environmentally friendly technologies | |
6.5.5 Environmental issue 3: Climate change mitigation and adaption | ||||
GRI 303: Water and Effluents 2018 | ||||
303-1 | Interactions with water as a shared resource | 6.5.4 Environmental issue 2: Sustainable resource use | ||
303-2 | Management of water discharge related impacts | 6.5.4 Environmental issue 2: Sustainable resource use | ||
303-3 | Water withdrawal | 6.5.4 Environmental issue 2: Sustainable resource use | ||
303-4 | Water discharge | 6.5.4 Environmental issue 2: Sustainable resource use | ||
303-5 | Water consumption | 6.5.4 Environmental issue 2: Sustainable resource use | ||
GRI 304: Biodiversity | ||||
304-1 | Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas | 6.5.6 Environmental issue 4: Protection of the environment, biodiversity and restoration of natural habitats | ||
304-2 | Significant impacts of activities, products, and services on biodiversity | 6.5.6 Environmental issue 4: Protection of the environment, biodiversity and restoration of natural habitats | ||
304-3 | Habitats protected or restored | 6.5.6 Environmental issue 4: Protection of the environment, biodiversity and restoration of natural habitats | ||
304-4 | IUCN Red List species and national conservation list species with habitats in areas affected by operations | 6.5.6 Environmental issue 4: Protection of the environment, biodiversity and restoration of natural habitats | ||
GRI 305: Emissions | ||||
305-1 | Direct (Scope 1) GHG emissions | 6.5.5 Environmental issue 3: Climate change mitigation and adaption | ||
305-2 | Energy indirect (Scope 2) GHG emissions | 6.5.5 Environmental issue 3: Climate change mitigation and adaption | ||
305-3 | Other indirect (Scope 3) GHG emissions | 6.5.5 Environmental issue 3: Climate change mitigation and adaption | ||
305-4 | GHG emissions intensity | 6.5.5 Environmental issue 3: Climate change mitigation and adaption | ||
305-5 | Reduction of GHG emissions | 6.5.5 Environmental issue 3: Climate change mitigation and adaption | ||
305-6 | Emissions of ozone-depleting substances (ODS) | 6.5.3 Environmental issue 1: Prevention of pollution | ||
6.5.5 Environmental issue 3: Climate change mitigation and adaption | ||||
305-7 | Nitrogen oxides (NOx), sulfur oxides (SOx), and other significant air emissions | 6.5.3 Environmental issue 1: Prevention of pollution | ||
GRI 306: Effluents and Waste | ||||
306-1 | Water discharge by quality and destination | 6.5.3 Environmental issue 1: Prevention of pollution | ||
6.5.4 Environmental issue 2: Sustainable resource use | ||||
306-2 | Waste by type and disposal method | 6.5.3 Environmental issue 1: Prevention of pollution | ||
306-3 | Significant spills | 6.5.3 Environmental issue 1: Prevention of pollution | ||
306-4 | Transport of hazardous waste | 6.5.3 Environmental issue 1: Prevention of pollution | ||
306-5 | Water bodies affected by water discharge and/or runoff | 6.5.3 Environmental issue 1: Prevention of pollution | ||
6.5.4 Environmental issue 2: Sustainable resource use | ||||
6.5.6 Environmental issue 4: Protection of the environment, biodiversity and restoration of natural habitats | ||||
GRI 307: Environmental Compliance | ||||
307-1 | Non-compliance with environmental laws and regulations | 4.6 Respect for the rule of law | ||
GRI 308: Supplier Environmental Assessment | ||||
308-1 | New suppliers that were screened using environmental criteria | 6.5.3 Environmental issue 1: Prevention of pollution | ||
6.6.6 Fair operating practices issue 4: Promoting social responsibility in the value chain | ||||
7.3.2 Determining relevance and significance of core subjects and issues to an organization | ||||
308-2 | Negative environmental impacts in the supply chain and actions taken | 6.5.3 Environmental issue 1: Prevention of pollution | ||
6.6.6 Fair operating practices issue 4: Promoting social responsibility in the value chain | ||||
7.3.2 Determining relevance and significance of core subjects and issues to an organization |
400: Social
Standard | Disclosure Item | ISO26000 | UNGC 10 Principles | Page to Refer |
---|---|---|---|---|
401: Employment | ||||
401-1 | New employee hires and employee turnover | 6.4 Labour practices | ||
6.4.3 Labour practices issue 1: Employment and employment relationships | ||||
401-2 | Benefits provided to full-time employees that are not provided to temporary or part-time employees | 6.4 Labour practices | ||
6.4.3 Labour practices issue 1: Employment and employment relationships | ||||
6.4.4 Labour practices issue 2: Conditions of work and social protection | ||||
6.8.7 Community involvement and development issue 5: Wealth and income creation | ||||
401-3 | Parental leave | 6.4 Labour practices | 6 Elimination of discrimination in respect of employment and occupation | |
6.4.3 Labour practices issue 1: Employment and employment relationships | ||||
6.4.4 Labour practices issue 2: Conditions of work and social protection | ||||
6.8.7 Community involvement and development issue 5: Wealth and income creation | ||||
402: Labor/Management Relations | ||||
402-1 | Minimum notice periods regarding operational changes | 6.4 Labour practices | ||
6.4.3 Labour practices issue 1: Employment and employment relationships | ||||
6.4.4 Labour practices issue 2: Conditions of work and social protection | ||||
6.4.5 Labour practices issue 3: Social dialogue | ||||
403: Occupational Health and Safety | ||||
403-1 | Occupational health and safety management system | 6.4 Labour practices | ||
6.4.6 Labour practices issue 4: Health and safety at work | ||||
403-2 | Hazard identification, risk assessment, and incident investigation | 6.4 Labour practices | ||
6.4.6 Labour practices issue 4: Health and safety at work | ||||
403-3 | Occupational health services | 6.4 Labour practices | ||
6.4.6 Labour practices issue 4: Health and safety at work | ||||
6.8 Community involvement and development | ||||
6.8.3 Community involvement and development issue 1: Community involvement | ||||
6.8.4 Community involvement and development issue 2: Education and culture | ||||
6.8.8 Community involvement and development issue 6: Health | ||||
403-4 | Worker participation, consultation, and communication on occupational health and safety | 6.4 Labour practices | ||
6.4.6 Labour practices issue 4: Health and safety at work | ||||
403-5 | Worker training on occupational health and safety | 6.4 Labour practices | ||
6.4.6 Labour practices issue 4: Health and safety at work | ||||
403-6 | Promotion of worker health | 6.4 Labour practices | ||
6.4.6 Labour practices issue 4: Health and safety at work | ||||
403-7 | Prevention and mitigation of occupational health and safety impacts directly linked by business relationships | 6.4 Labour practices | ||
6.4.6 Labour practices issue 4: Health and safety at work | ||||
403-8 | Workers covered by an occupational health and safety management system | 6.4 Labour practices | ||
6.4.6 Labour practices issue 4: Health and safety at work | ||||
403-9 | Work-related injuries | 6.4 Labour practices | ||
6.4.6 Labour practices issue 4: Health and safety at work | ||||
403-10 | Work-related ill health | 6.4 Labour practices | ||
6.4.6 Labour practices issue 4: Health and safety at work | ||||
404: Training and Education | ||||
404-1 | Average hours of training per year per employee | 6.4 Labour practices | ||
6.4.7 Labour practices issue 5: Human development and training in the workplace | ||||
404-2 | Programs for upgrading employee skills and transition assistance programs | 6.4 Labour practices | 6 Elimination of discrimination in respect of employment and occupation | |
6.4.7 Labour practices issue 5: Human development and training in the workplace | ||||
6.8.5 Community involvement and development issue 3: Employment creation and skills development | ||||
404-3 | Percentage of employees receiving regular performance and career development reviews | 6.4 Labour practices | ||
6.4.7 Labour practices issue 5: Human development and training in the workplace | ||||
405: Diversity and Equal Opportunity | ||||
405-1 | Diversity of governance bodies and employees | 6.3.7 Human rights issue 5: Discrimination and vulnerable groups | 1 Support and respect for human rights | |
6.3.10 Human rights issue 8: Fundamental principles and rights at work | 6 Elimination of discrimination in respect of employment and occupation | |||
6.4 Labour practices | ||||
6.4.3 Labour practices issue 1: Employment and employment relationships | ||||
405-2 | Ratio of basic salary and remuneration of women to men | 6.3.7 Human rights issue 5: Discrimination and vulnerable groups | ||
6.3.10 Human rights issue 8: Fundamental principles and rights at work | ||||
6.4 Labour practices | ||||
6.4.3 Labour practices issue 1: Employment and employment relationships | ||||
6.4.4 Labour practices issue 2: Conditions of work and social protection | ||||
406: Non-discrimination | ||||
406-1 | Incidents of discrimination and corrective actions taken | 6.3 Human rights | ||
6.3.6 Human rights issue 4: Resolving grievances | ||||
6.3.7 Human rights issue 5: Discrimination and vulnerable groups | ||||
6.3.10 Human rights issue 8: Fundamental principles and rights at work | ||||
6.4.3 Labour practices issue 1: Employment and employment relationships | ||||
407: Freedom of Association and Collective Bargaining | ||||
407-1 | Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk | 6.3 Human rights | ||
6.3.3 Human rights issue 1: Due diligence | ||||
6.3.4 Human rights issue 2: Human rights risk situations | ||||
6.3.5 Human rights issue 3: Avoidance of complicity | ||||
6.3.8 Human rights issue 6: Civil and political rights | ||||
6.3.10 Human rights issue 8: Fundamental principles and rights at work | ||||
6.4.3 Labour practices issue 1: Employment and employment relationships | ||||
6.4.5 Labour practices issue 3: Social dialogue | ||||
408: Child Labor | ||||
408-1 | Operations and suppliers at significant risk for incidents of child labor | 6.3 Human rights | ||
6.3.3 Human rights issue 1: Due diligence | ||||
6.3.4 Human rights issue 2: Human rights risk situations | ||||
6.3.5 Human rights issue 3: Avoidance of complicity | ||||
6.3.7 Human rights issue 5: Discrimination and vulnerable groups | ||||
6.3.10 Human rights issue 8: Fundamental principles and rights at work | ||||
409: Forced or Compulsory Labor | ||||
409-1 | Operations and suppliers at significant risk for incidents of forced or compulsory labor | 6.3 Human rights | ||
6.3.3 Human rights issue 1: Due diligence | ||||
6.3.4 Human rights issue 2: Human rights risk situations | ||||
6.3.5 Human rights issue 3: Avoidance of complicity | ||||
6.3.7 Human rights issue 5: Discrimination and vulnerable groups | ||||
6.3.10 Human rights issue 8: Fundamental principles and rights at work | ||||
410: Security Practices | ||||
410-1 | Security personnel trained in human rights policies or procedures | 6.3 Human rights | ||
6.3.5 Human rights issue 3: Avoidance of complicity | ||||
6.4.3 Labour practices issue 1: Employment and employment relationships | ||||
6.6.6 Fair operating practices issue 4: Promoting social responsibility in the value chain | ||||
411: Rights of Indigenous Peoples | ||||
411-1 | Incidents of violations involving the rights of indigenous peoples | 6.3 Human rights | ||
6.3.6 Human rights issue 4: Resolving grievances | ||||
6.3.7 Human rights issue 5: Discrimination and vulnerable groups | ||||
6.3.8 Human rights issue 6: Civil and political rights | ||||
6.6.7 Fair operating practices issue 5: Respect for property rights | ||||
412: Human Rights Assessment | ||||
412-1 | Operations that have been subject to human rights reviews or impact assessments | 6.3 Human rights | ||
6.3.3 Human rights issue 1: Due diligence | ||||
6.3.4 Human rights issue 2: Human rights risk situations | ||||
6.3.5 Human rights issue 3: Avoidance of complicity | ||||
412-2 | Employee training on human rights policies or procedures | 6.3 Human rights | 1 Support and respect for human rights | |
6.3.5 Human rights issue 3: Avoidance of complicity | ||||
412-3 | Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening | 6.3 Human rights | ||
6.3.3 Human rights issue 1: Due diligence | ||||
6.3.5 Human rights issue 3: Avoidance of complicity | ||||
6.3.6 Human rights issue 4: Resolving grievances | ||||
413: Local Communities | ||||
413-1 | Operations with local community engagement, impact assessments, and development programs | 6.3.9 Human rights issue 7: Economic, social and cultural rights | 8 Initiatives to promote greater environmental responsibility | |
6.6.7 Fair operating practices issue 5: Respect for property rights | ||||
6.8 Community involvement and development | ||||
6.8.5 Community involvement and development issue 3: Employment creation and skills development | ||||
6.8.7 Community involvement and development issue 5: Wealth and income creation | ||||
413-2 | Operations with significant actual and potential negative impacts on local communities | 6.3.9 Human rights issue 7: Economic, social and cultural rights | 7 Preparatory approach to environmental challenges | |
6.5.3 Environmental issue 1: Prevention of pollution | 8 Initiatives to promote greater environmental responsibility | |||
6.5.6 Environmental issue 4: Protection of the environment, biodiversity and restoration of natural habitats | ||||
6.8.9 Community involvement and development issue 7: Social investment | ||||
414: Supplier Social Assessment | ||||
414-1 | New suppliers that were screened using social criteria | |||
414-2 | Negative social impacts in the supply chain and actions taken | |||
415: Public Policy | ||||
415-1 | Political contributions | |||
416: Customer Health and Safety | ||||
416-1 | Assessment of the health and safety impacts of product and service categories | 6.3.9 Human rights issue 7: Economic, social and cultural rights | 9 Development and diffusion of environmentally friendly technologies | |
6.6.6 Fair operating practices issue 4: Promoting social responsibility in the value chain | ||||
6.7 Consumer issues | ||||
6.7.4 Consumer issue 2: Protecting consumers' health and safety | ||||
6.7.5 Consumer issue 3: Sustainable consumption | ||||
416-2 | Incidents of non-compliance concerning the health and safety impacts of products and services | 6.3.9 Human rights issue 7: Economic, social and cultural rights | ||
6.6.6 Fair operating practices issue 4: Promoting social responsibility in the value chain | ||||
6.7 Consumer issues | ||||
6.7.4 Consumer issue 2: Protecting consumers' health and safety | ||||
6.7.5 Consumer issue 3: Sustainable consumption | ||||
417: Marketing and Labeling | ||||
417-1 | Requirements for product and service information and labeling | 6.7 Consumer issues | ||
6.7.3 Customer issue 1: Fair marketing, factual and unbiased information and their contractual practices | ||||
6.7.4 Consumer issue 2: Protecting consumers' health and safety | ||||
6.7.5 Consumer issue 3: Sustainable consumption | ||||
6.7.6 Consumer issue 4: Consumer service, support, and complaint and dispute resolution | ||||
6.7.9 Consumer issue 7: Education and awareness | ||||
417-2 | Incidents of non-compliance concerning product and service information and labeling | 6.7 Consumer issues | ||
6.7.3 Customer issue 1: Fair marketing, factual and unbiased information and their contractual practices | ||||
6.7.4 Consumer issue 2: Protecting consumers' health and safety | ||||
6.7.5 Consumer issue 3: Sustainable consumption | ||||
6.7.6 Consumer issue 4: Consumer service, support, and complaint and dispute resolution | ||||
6.7.9 Consumer issue 7: Education and awareness | ||||
417-3 | Incidents of non-compliance concerning marketing communications | 6.7 Consumer issues | ||
6.7.3 Customer issue 1: Fair marketing, factual and unbiased information and their contractual practices | ||||
6.7.6 Consumer issue 4: Consumer service, support, and complaint and dispute resolution | ||||
6.7.9 Consumer issue 7: Education and awareness | ||||
418: Customer Privacy | ||||
418-1 | Substantiated complaints concerning breaches of customer privacy and losses of customer data | 6.7 Consumer issues | ||
6.7.7 Consumer issue 5: Consumer data protection and privacy | ||||
419: Socioeconomic Compliance | ||||
419-1 | Non-compliance with laws and regulations in the social and economic area | 6.6 Fair operation practices | ||
6.6.3 Fair operating practices issue 1: Anti-corruption | ||||
6.6.7 Fair operating practices issue 5: Respect for property rights | ||||
6.8.7 Community involvement and development issue 5: Wealth and income creation |